Shipping Policy
Shipping Area:
We’re shipping all over the world.
The estimated delivery time is 10-15 days(1-3 day processing, 7+ day shipping), after the package has been shipped we are not responsible for the time it takes for the postal service to process and deliver your package! Please note that shipping days do not include public holidays. During high-volume or sale periods, there may be a slight delay in shipping. We apologize for any inconvenience caused.
International Shipments may experience longer delays depending on customer location due to widespread airline cancellations and restrictions into this area. We are only responsible for relaying the item to the courier, not shipment arrival dates!
Once your order is processed and dispatched, you will receive a shipping confirmation email containing a tracking number. Any additional questions or concerns about your order can be directed to service@enchantedgo.com.
Please be patient with package arrival dates and it would usually arrive on time unless there are unpredictable factors such as bad weather/public holidays etc. We do highly appreciate your understanding in this uncontrollable matter.
*Please note, transit delays due to; customs, public holidays, severe weather, and courier transit errors are not within our control. We are not responsible for lost or stolen packages or packages delayed in transit.
| Shipping Method | Delivery Time | Area |
| standard | 12-15 days | North America (USA ) |
| 15-20 days | Oceanica (Australia) | |
| 10-15 days | Europe (France, Germany, Belgium, Luxembourg, Netherlands) | |
| 15-20 days | Europe (Sweden, Portugal, Italy) | |
| 5-12 days | Europe (England) | |
| 7-15 days | Europe (Finland, Iceland, Switzerland, The Czech Republic, Greece, Austria) | |
| 7-15 days | Europe (Norway, Denmark, Sweden, Ireland, Luxembourg, Switzerland, The Czech Republic, Slovakia, Poland, Slovenia, Romania, Hungary, Latvia, Lithuania, Estonia) | |
| 15-25 days | North America (Canada, Mexico) | |
| 12-20 days | South America (Columbia, Chile, Peru, Argentina, Venezuela, Ecuador) | |
| 7-15 days | Asia (Korea, Japan, Philippines, Vietnam, Thailand, Singapore, Malaysia, India, Pakistan, Kazakhstan, Iran, Israel, Saudi Arabia, Cyprus, Palestine) | |
| 15-20 days | Europe (Croatia, Ukraine, Georgia, Spain, Russia) | |
| 7-15 days | Africa (Egypt, Libya, Morocco, South Africa, Niger, Ghana, Cote d'Ivoire, Togo, Sultan, Guinea) | |
| 5-12 days | Oceanica (New Zealand) |